Posts Tagged ‘ trends ’

You know you’re a PR professional when…

Are you constantly finding typos in magazines and newspapers without even seeking them? Have you ever created a mental media training report card for celebrities or politicians to judge how well they spoke in an interview? Do you triple proof every email you send out…and then proof it one more time before sending it? If you answered “yes” to any or all of these questions….you might be a public relations professional.

Last week, PRDaily.com published a story by PR practitioner Lauren Fernandez in which she listed 11 signs that indicate someone works in public relations. Check out the list below.

1. Your day starts and ends with a cup of coffee.

2. You can power-walk in 5-inch heels with your laptop bag while checking your BlackBerry.

3. Inside jokes with your colleagues will get you through the day—especially the insanely stressful ones.

4. You constantly engage in “PR is dead” and “the press release doesn’t have a place in business” arguments.

5. You are so used to putting the client first that you usually forget to eat lunch.

6. It’s detrimental to your health and workday when you forget your headphones.

7. You can toggle among a PowerPoint presentation, a press release, Twitter strategy, and PSA outlines—all in an hour.

8. You recite billing codes in your sleep.

9. You preface Happy Hour with: “Sorry, I need to keep my phone on the table. I have to be connected to email and phone just in case.”

10. You know more about AP style than Microsoft Office. Because of this, you’re a regular in the IT department.

11. You proudly put “PR pro” in your Twitter bio, knowing it’s the one place you don’t have to explain your job.

Well, does the shoe fit? If you are like me and answered “yes,” you’ll probably get a kick out this extended list created by PRDaily viewers who read last week’s blog. Feel free to add to it by leaving a comment below!

42 more signs you work in PR

My Thoughts: 5 Essential Skills for Public Relations Professionals

PR Daily recently posted an article titled, “5 Skills Every PR Professional Needs.” Although I think this article does a great job covering the basics, I would like to add five more essential skills to that list.

  • Multi-tasking: As public relations professionals, we often wear many hats. We are graphic designers, writers, editors, event coordinators, webmasters, copy writers…the list goes on. It is important for us, whether on the agency or in-house side, to multi-task. Being able to multi-task well can definitely work in your favor. But, it can also be your downfall.  A good multi-tasker is organized, first and foremost. Need help decluttering your life so you can restore organization? Check out a post I wrote about decluttering your work life.
  • Researching: Public relations professionals need to be great researchers. In order to provide the WIFM (What’s In it For Me) factor for journalists, we must be able to provide the adequate research that lets them know why our news is important, why it’s important for the journalist’s audience, what our news could mean for the industry/community, etc. Research is also important in other areas of public relations, including speech writing, media or interview prepping and backgrounders.
  • Adapting: As marketing and public relations professionals, we must know how to adapt to our environment. Whether through the way we speak to consumers and the media or the extra roles we may take on, we have to be flexible at all times.
  • Understand the business: It has been said that communicators make poor business people and vice versa. Let’s dispel that myth. Communicators need to have a seat at the board room table. When making your communications or public relations plan for the year, you should be using your company’s business goals as a guide. If you can prove how public relations helped the business grow or generate revenue, you are essentially proving your value to the company as well.
  • Understand new media: Online video, podcasts, social media, QR codes, mobile and group coupons…have I lost you? Trends in communications are continuously evolving. As public relations and marketing professionals, we must have a thorough understanding of new media. It’s not necessary to be expert in every form, but we need to understand the uses and appeal of each.

It is important to remember that some skills may vary depending on the industry. So, what are your thoughts on this list? Anything you’d like to add?

Top 20 online businesses with terrible customer service

As mentioned in the January 13 blog post, “Turning brand bashers into brand loyalists in 5 easy steps,” one angry customer can be detrimental to your brand. However; despite the backlash received by poor customer service, some brands never learn.  Customer service, customer relations, employee relations, employee morale, the list below shows you how each one of these is equally important to branding.

According to an article written by Judith Aquino with Business Insider, here is a list of the top 20 online businesses with terrible customer service.

20. Bidz.com
19. MarketAmerica.com
18. JomaShop.com
17. DeepDiscount.com
16. HarrietCarter.com
15. BetterWorldBooks.com
14. Lakeside.com
13. JustFlowers.com
12. Alibris.com
11. TechForLess.com

To view the top ten businesses with the worst customer service according to Business Insider, click on this link.