Posts Tagged ‘ branding ’

It’s not you, it’s me: 5 reasons your brand’s followers have stopped following

Using social media for business is as much about relationship building as it is marketing and branding. As marketing and public relations professionals, do our best to “woo” new Twitter followers and keep that spark going with our current ones. But, like any interpersonal relationship, there are highs and lows, beginnings and ends.

Why do consumers fall out of love with your brand on Twitter? According to The Social Break-Up report by Exact Target and cotweet:

  • 52% leave because…
    • Content became repetitive or boring
  • 41% leave because…
    • Twitter stream became too crowded with marketing posts
  • 39% leave because…
    • Company posted too frequently
  • 27% leave because…
    • Company didn’t offer enough deals
  • 21% leave because…
    • Tweets were too promotional

Don’t take it personally. According to this report, nearly half of all consumers who created a Twitter account no longer use Twitter. They aren’t just breaking up with brands, some are leaving Twitter altogether.

So, how do you get back that loving feeling? Don’t use Twitter, or any other social media platform, as an online billboard for your company. Take the time to monitor what your followers or people on Twitter in general are saying about your company. Listening to consumers or brand enthusiasts online creates the opportunity to try new tactics that might send former followers running back into your brand’s arms!

What are some other methods your company has used to engage or re-engage your followers?

Brand Me 2K11: 5 Steps to help you establish your professional brand

Donald Trump. Martha Stewart. Beyonce. Oprah. The list goes on. People from all walks of life have achieved a considerable amount of success by building their professional brand.

It’s never too early to start building your professional brand. Who am I and what do I do? What impression do I want to leave on people? The answers to these questions are essential to successful branding. People dedicate their lives to building their brand. However; I have put together a quick list of five steps you can take to solidify your own professional brand.

Make a Plan. Building your professional brand is not something you should attempt blindly. You must first know what your brand is all about and what you expect to achieve from your branding efforts. Writing out a plan sets the foundation. It provides a sense of guidance for you as you work to build a name for yourself. In your plan you should layout what you want to do, how you would like to approach those efforts and the desired outcome.

Get Social. If you cannot afford to create a web site or aren’t quite ready to start and maintain a blog, LinkedIn is a great place to start building your professional brand online.

  • LinkedIn: As a professional networking site, LinkedIn lets you network with other professionals in your industry or in related industries. It is a great way to put your resume, portfolio and personality on display. There are tons of branding efforts you can achieve through LinkedIn. Mashable, the top source for news in social and digital media, technology and web culture, published a great article about building your professional brand on LinkedIn.
  • Facebook: With more than 500 million active users, Facebook is a great place to build your brand online. Here are a few tips to keep in mind:

o   Create your own group or fan page: If activities in your personal life don’t really sync up with your professional brand, you might want to consider starting a separate group or fan page. This page could also serve as your own website.

o   Create a base: Once you’ve created a new page, send friend requests to people or other brands with related interests.

o   Keep your status updated frequently: Generating content through your status updates will help you build brand advocates and help you deliver your message to a targeted audience. However; don’t let too much time lapse between status updates. The less engagement or connection you have with your audience, the less connection they feel towards you or your brand.

  • Twitter: Twitter is a great resource for online networking. Like Facebook and LinkedIn, it’s a site that creates the opportunity for you to strategically create an online base and deliver a targeted message. When strengthening your brand through Twitter, here are a few things to keep in mind:

o   Use a strong Twitter handle: Your Twitter handle should tell your followers who you are or what you are all about.

o   Create a background that delivers a message: Be sure to use a background that visually tells who you are and what your professional brand is about.

o   Participate in Twitter chats: Participating in Twitter chats put you in an environment with other professionals. It also creates an opportunity for you to establish yourself as an expert. Or better yet, start a chat of your own! A comprehensive list of chats, their descriptions and times can be found here. For journalists and PR pros, I recommend #Journchat and #PR20chat.

o   Establish Twitter Lists: By establishing lists, you can group your followers into categories and monitor what they are tweeting. You can even go to your followers page and follow some of their lists. When someone adds you to their group, they are essentially saying you are someone they want to monitor. They are interested in what you have to say. The more lists you are included in, the more clout you are perceived to have.

Be sure to include your social media presence on as many documents and electronic forms of communication as possible (resume, business cards, email signatures, Vcards, etc.)

Join professional organizations. Joining professional organization will connect you with other professionals with a similar background. Professional organizations create a great opportunity to network and share your specific area of expertise. Word of mouth and referrals are great ways to generate business. The Public Relations Society of America and the American Marketing Association are great resources. Visit their national website to find your local chapter.

Get it in print. Establish your area of expertise by writing articles in industry publications and professional newsletters and journals. Contact your local newspaper or other local print media outlets and pitch your area of expertise to them.

Look for speaking engagements. Your local high schools and colleges are great places to find speaking opportunities. Teachers are always looking for actual professionals to reinforce what they are teaching to their students and offer real life insight into a particular field. Volunteer groups and mentor programs are also great resources.

Got some experience and ideas you’d like to share? Go for it! How have you established your own professional brand?

Brands work to strengthen their relationship with the social consumer in 2011

According to research conducted during the October 2010 Pivot Conference in New York, marketing and adverting eyes are on the social consumer. With 58 percent recognizing the social consumer as a pivotal element to the brand, marketers and advertisers understand the value and power of the social consumer. In addition, 84 percent see social consumers as a primary or secondary target market this year.

Who is the social consumer?
They are tech-savvy consumers who speak to brands through social media. They “like” brands on Facebook and will retweet your brand’s newest promotion on Twitter. They will let all their social friends know they are spending some time with your brand when they check-in on Foursquare and spread online coupon love with your brand through Groupon.

Businesses keep social media management close to home.
The survey found that 52 percent of respondents run their social media efforts in-house, while 19 percent use full agencies and another 15 percent rely on specialized agencies to lead their social media efforts.

Among the 700 marketing and advertising professionals surveyed, 90 percent recognized social media as a marketing function. Public relations followed at 64 percent with sales not too far behind at 46 percent, and customer service at 39 percent. When asked what roles or functions they oversaw, the majority (64 percent) were responsible for social media marketing with brand management following closely at 58 percent.

So, how will marketing and advertising professionals divvy up their time in 2011?
The survey provides a quick breakdown:

  • Social Media. Marketers plan to increase usage of social media by 75 percent. Only 19 percent will remain at current levels, while one percent of respondents actually plan on decreasing usage.
  • Mobile. Apps for iPhone and Droid will see a rise of 62 percent, 21 percent will remain constant and 1 percent will decrease.
  • Microblogging. More than half of marketing and advertising professionals, 61 percent, will increase use of streaming apps such as Twitter and Yammer, 27 percent will stay the course and 5 percent will reduce current usage.
  • Video. At 55 percent, a little more than half of marketers will increase video production and distribution with YouTube, Vimeo and the like, 31 percent will continue as is, and no one plans to decrease their efforts in this category in 2011.
  • Blogs. Contrary to a recent story in the New York Times insinuating that the statusphere would spell the end of the blogosphere, brands will increase their focus on top tier blogs to reach customers and peers by 52 percent, with 35 percent staying constant and 5 percent reducing focus.

Social Media ROI
Such a hot topic in the world of social media for business, isn’t it? According to the survey, the majority of respondents are measuring social media success against internal goals and objectives. Of those who measure, 73 percent find social media useful, however; four percent say it hasn’t been all it’s cracked up to be.

Hmmm…Interesting…
As the survey proves, social media use will definitely grow this year. On the contrary, certain platforms won’t be receiving the same love. Geo-location networks such as Foursquare and Gowalla and Review sites will see a 10 percent retraction in focus this year. However, brands will increase usage of virtual worlds such as Second Life by 11 percent.

For the complete Pivot Conference social media branding survey, click here.

The value of trade show public relations

In a previous position, I had the opportunity to attend the industry’s biggest trade show/conference of the year. There were many weeks of preparation leading up to the big show, which pulled in thousands of attendees from across the United States. As a public relations professional in the industry, I knew how important this show was to a company’s branding, marketing, educating and selling purposes.

When businesses think of trade shows and conferences, their number one priority is sales. However; there is great value in a strong pre-show, show and post-show public relations campaign. Here are a few benefits:

  • Pre-show PR: Generate buzz about your brand. Pre-show PR creates interest among attendees and non-attendees. A major industry-wide trade show also creates a great opportunity to announce a major product launch. Using pre-show PR keeps momentum going about your new product or announcement weeks, if not months before the show.
  • Pre-show PR: Creates perfect opportunities to schedule meetings/interviews between senior level execs and industry media. What better way to take advantage of all your industry media being in one place at the same time! Take the opportunity to set-up meetings between your senior level executives and the trade publications. Trade media is there to take in the sights and sounds of the show and write a story, but they are also there to hear from your brand and your experts. These meetings could lead to editorial opportunities and position your company as a leader in the industry.
  • Show PR: Strengthen your relationship with your contacts through face-to-face interaction. Attending a trade show is a great way to strengthen your relationships with your media contacts. You will have the opportunity to put a name to a face and more importantly, so will they. You will no longer be name@xyzcompany.com. When someone knows you by face, they are more likely to reach out to you. It will be easier to hold their attention and really drive home the message for your company. Strengthening these relationships can turn you into a reliable resource for your media contact and ultimately garner more media attention for your company.
  • Show PR: Add to or create your video and photo inventory. With all the excitement that surrounds a trade show, be sure to catch it on film! All you need is a Flip™ and a digital or professional camera. Set up impromptu interviews with show attendees or see if you can grab a speaker before or after their session. Be sure to also catch some of your clients or business partners on camera so they can give you great video testimonials. A picture says a thousand words. Take pictures of the trade show floor and show your team hard at work! Then share those images and videos on your site, blog, social sites or other forms of communication you use with your audience.
  • Post show PR: Make sure you follow-up! Once the dust has cleared from all the trade show hustle and bustle, make sure you follow-up with your contacts and remind them about that product launch, announcement or interview you scheduled between them and one of your senior level execs. They will appreciate the follow-up.

There are many trade show and conference related opportunities that could be added to this list. Feel free to add your own. Leave a comment!